WE ARE WEB SOCIAL CANCELLATION / REFUND POLICY
Wow! You actually came to this page. Our legal beagles made us include it and made us use a precious button on our home page to get you here. At first, we thought the lawyers were a real pain. But then we read the page. What a Net wakening! It’s really important stuff. We took the legalese the lawyers wrote and we’ve translated it into readable English. So be a smart net head and read the stuff on this page.
Here’s the deal:
At We Are Web Social we will leave no stone unturned to guarantee 100% customer satisfaction as we strive to build a great ongoing relationship with each and every client we have the privilege to work with. That being said you never know where each [project for whatever reason needs to be terminated
In line with providing our customers with the best quality and client experience, we have established a considerate cancellation & refund policy.
The We Are Web Social team plan each project by dividing work into milestones.
All projects begin with a complete discovery/analysis and creation of a scope of work document. This is done to make sure that both parties have complete understanding of the work required, and thus eliminate the potential for project cancellations, reversals, or disputes. It’s all about providing absolute clarity to all We Are Web Social clients as projects are rolled out..
As there is time spent to achieve every milestone and complete every module, a refund is not possible for work already completed.
In the event of a project is terminated on a mutual basis, the client has control of all completed work, and any responsibility for payment of further development items will become void. No previous payment or deposit will be refunded. Transferring any work to the client will be additional and charged hourly at $150/hr
No payment will be refunded once the client approves mockup designs, and we move into the development phase of the project.
There are no partial refunds for projects mid-way through a milestone phase.
Digital marketing packages are not refundable, but the client may cancel via email 30 days in advance, provided that the contract’s initial term of commitment has already been completed.
We do not offer refunds on deposits or payments for projects that are abandoned, or lay dormant for more than 30 days due to inaction from a client providing digital content.
If We Are Web Social has made any exception for a client, and has delivered the project or service, and the client does not pay the outstanding balance owed, We Are Web Social will seek other methods of collection as stated in our terms & conditions.
Project or Scope of Work Cancellation: Client will pay We Are Web Social a cancellation fee of 20% if the project or any portion of the project scope is cancelled.
Any other questions or issues regarding We Are Web Social’s CANCELLATION / REFUND POLICY please contact Matt at We Are Web Social via email at firstname.lastname@example.org